As products and services become more and more alike, competitive advantage increasingly arises from the experience customers have with your organisation and with your people.
On this one-day course, you will learn how to make each customer feel important. You will discover how to manage difficult conversations with difficult people, and still strike a lastingly positive, professional impression.
You will be part of a group of other customer service professionals, with whom you will be able to share ideas, network and practice your skills.
LDL Leadership Developmentwww.ldl.co.uk
LDL offers sales training, management training, negotiation training and presentation skills training to organisations looking to grow and develop their people.
LDL training is available both open and bespoke, and our open courses offer fantastic opportunities to network with others in similar roles.
Our open programmes take place in London, but bespoke training is available throughout the UK and abroad. We have a proven reputation as an outstanding skills training provider across a broad range of sectors.
To find out more about LDL, please visit our website, email email@example.com or call us now on 020 7381 6233.