Quay Business Forum - Quay Business Forum

Wed 18 September 2019 8.00 - 10.00 am

Pam Knight, 0151 649 3900

Maritime Knowledge Hub, 3 Vanguard Way , Birkenhead , Wirral , CH41 9HX


The Quay Business Forum is a FREE, monthly, breakfast event for entrepreneurs and business people. Come along to network in a relaxed and friendly atmosphere.

Speaker: Debbie Taylor - CIRCLE Leadership Development

Topic: Creating and Retaining Customer Loyalty

In this area of Customer Retention, excellence in customer service is the single most important element determining your company's future success or failure. All too often companies focus their energies on going after new customers too little effort building customer loyalty and retention.

Learn key techniques for building customer loyalty

Understand how to effectively measure customer satisfaction

What are "moments of truth" to make or break your Customer relationship

How to turn complaints into devotion

To register or for more information - qbfsept.eventbrite.co.uk

Video - https://vimeo.com/296717996

Event Organised By

Quay Business Forum


The Quay Business Forum is a free, breakfast event for entrepreneurs and business people, come along to network and benefit from regular topical business presentations and take part in forum discussions; sharing and gaining vital information to help you grow and develop your business.

Event sponsors are Haines Watts Ltd, Vigo IT Solutions Limited, A Letton Percival & Co Ltd, People Solutions (North West) Ltd and Jackson Lees Solicitors.

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