The Quay Business Forum is a FREE, monthly, breakfast event for entrepreneurs and business people. Come along to network in a relaxed and friendly atmosphere.
Speaker: Debbie Taylor - CIRCLE Leadership Development
Topic: Creating and Retaining Customer Loyalty
In this area of Customer Retention, excellence in customer service is the single most important element determining your company's future success or failure. All too often companies focus their energies on going after new customers too little effort building customer loyalty and retention.
Learn key techniques for building customer loyalty
Understand how to effectively measure customer satisfaction
What are "moments of truth" to make or break your Customer relationship
How to turn complaints into devotion
To register or for more information - qbfsept.eventbrite.co.uk
Video - https://vimeo.com/296717996
Quay Business Forumwww.quaybusinessforum.co.uk
The Quay Business Forum is a free, breakfast event for entrepreneurs and business people, come along to network and benefit from regular topical business presentations and take part in forum discussions; sharing and gaining vital information to help you grow and develop your business.
Event sponsors are Haines Watts Ltd, Vigo IT Solutions Limited, A Letton Percival & Co Ltd, People Solutions (North West) Ltd and Jackson Lees Solicitors.