Video - King of Bathrooms: how one man challenged an entire industry

Colin Stevens is the Founder and Leader of a bathroom company based in Wigan. Under Colin's leadership, BetterBathrooms.com has grown to become a nationally recognised brand, serving customers throughout the UK, and in 2012 scooping two awards at the prestigious National Business Awards.

  • Stuart Russell
  • Tuesday 19 August 2014

Colin's innovative and customer focussed approach has lead the company from success to success, achieving exceptional growth even during a recession. A great case study for any retailing business or indeed entrepreneur.

While a large part of BetterBathroom's success has been Colin’s sharp focus on innovation, it's really "focus on the customer" which is at the heart of the business. The business is built around delivering service to customers in ways which suit them best. So not only has Colin's business found new ways of working, but it has literally turned the industry on its head.

Hear more from Colin in the playlist below...

This video is kindly provided by Inside Finance TV and channel partner Smith & Williamson

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